Everybody makes mistakes. It’s just part of the human condition. In every workplace, relationships sometimes go off track, causing complaints or hurt feelings, leaving customers feeling disappointed or unhappy. And in some industries, errors can lead to serious,...

Ah, September. A perfect time for new beginnings. As a Continuing Care leader, you’re often called on to spearhead new initiatives and facilitate changes. Which is seldom an easy job. Reorganizations, staff reassignments and such often demand tough conversations with...

We understand. Your life as a leader in Continuing Care is a balancing act. You’re constantly juggling competing priorities—work, family, friendships, and all that other day-to-day stuff. How would you like a reason to hit the pause button? That’s exactly why we’re...